Kustom Keepsakes Frequently Asked Questions

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A: YES! But here are a few guidelines we recommend for the best possible image transfer; The image should have a resolution of at least 300 dpi; The image format should be .jpg .gif .tif .psd or .bmp; E-Mail us at photos@kustomkeepsakes.com if you have trouble during this process. This is a faster method of getting your item, but does not always have the best quality--there are many variables depending on your scan quality, etc.

A: You can send any size from a wallet (2 x 3") up to an 8 x 10 enlargement. We can also put your favorite drawing on any of our items up to 11 x 17 size. For mouse pads, make sure there is room for the border to be cropped off and the subject you want on the mouse pad is not too large without some background.

A: All pictures are returned with your order, totally unharmed. The only exception is a photo button. With the buttons, the picture you send is what is cut and used to make it. We can have the button pictures made up if you send us the negative, which is also returned.

Q4: I would like to order a picture mug. Can I add text to it? Can I pick the color of text?

A: YES to all of the above! Normally, text is added to one side, with the picture on the other. You can choose any color of text you wish. We also have a list of font styles that are our most popular, click here to see them! There is an additional charge for the text of $2. If you prefer, you could add an additional picture to the other side instead of the text, for an additional charge of $2 also.

Q5: How fast can I get my order? I need a mouse pad done by next week for a gift, is that possible?

A: All orders are processed and shipped within 2 business days via UPS Ground. If we receive your order on Monday, your order will be mailed out to you on or before Wednesday (excluding holidays). UPS Ground usually takes between 1-5 business days to receive, depending on where you live. We are in New York, so it usually takes 5 days to reach California residents. Click here to View a Shipping Map. If you are in a real hurry we can mail it to you Next Day Air or 2nd Day Air for an additional charge. For these shipping options, just E-Mail us and give us your zip code and the items you will be ordering and we will be happy to give you a quote.

A: Shipping charges are charged according to your total merchandise amount. Right now we charge the following via UPS Ground: $0-$10.00 = $5.95 ; $10.01 - $20.00 = $6.95 ; 20.01 - 50.00 = $7.95 ; and orders totaling $50.01+ are charged $9.95. Different charges apply only if you request special shipping such as 2nd Day Air or Overnight services. (Right now we are shipping to USA addresses only.) These shipping charges to not apply to special large quantity discounted orders--a special shipping quote will be given to you at the time of the special quantity discounted merchandise quote.

Q8: I just started a small company and have very little money to spend on any promotional items, but I know how effective they are. Do you have special prices for small businesses?

A: YES! We know how hard it is when you are just starting a business! We offer special prices for businesses, with no set-up fees....and we don't make you meet any minimum order requirements. E-mail us for a quote today! Include what item you are interested in and we'll take it from there!

Q9: I have a photography business and was wondering if I could sell your items in my studio and on my web site.

A: We can set up a wholesale account with you today if you would like. All you need to do is collect the orders, ship or email the photos to us and we will mail everything back to you! We have a wholesale price list, including recommended retail prices (but that is all up to you!). Give us your company name, address, etc. We can mail you samples to display in your studio or you can send us pictures to make your own personal display. We can also e-mail you some pictures for your use on your web site.


Here's How we Create our Photo Novelties:
1.	You send us any picture from wallet size up to 8 x 10". For fabric, t-shirts and sweatshirts we can use any picture (or your original pieces of artwork) up to 11 x 17 in size! Or you can send your digital photos via email to photos@kustomkeepsake.com.
2.	We make laser color photo copies onto special transfer paper by reducing or enlarging your picture. It is also possible to crop a certain subject in a photo. Please try to send a picture that has some room around the subject you want transferred. You can even write on the order form what you'd like. That is why we ask for your phone number, just in case there is something we are not able to do.
3.	After your transfer is made, we use a special heated press to bond our photo transfer onto the item you ordered.
4.	If you sent in a photograph, the original photo is returned to you with your finished product, unharmed.
Have a question that is not covered here? E-Mail Us! We will be happy to answer any questions you may have! Thank you for visiting ! We hope to be adding you to our growing list of happy internet customers!